Delivery
Order Processing Times
Our orders are processed within 1-2 business days. During seasonal times such as Christmas, order processing can take up to 3 business days. We appreciate your patience while we prepare your order.
Delivery Times
We ship from London to Mainland UK*, with plans to expand to new customers outside of the UK in the near future. Orders shipping within the UK will arrive in 2-3 business days following the processing of an order, with the exception of seasonal times such as Christmas. Once your order has dispatched, you will receive an email confirmation which will also include your order's tracking details.
We currently do not offer a next day delivery service but all our deliveries to Mainland UK are free on all orders over £100.
Delivery Costs
Orders shipping to Mainland UK are eligible for free delivery on all orders of £100 and above. All orders under £100 to Mainland UK will be charged a small delivery fee set at a standard rate (currently £3.50). Any standard or other delivery charges applicable will be clearly displayed on the checkout page before you place an order.
Returns and Exchanges
Please view our Returns Policy for details.
Cancellations
If your order confirmation shows your order as being shipped to an incorrect address, please contact us immediately. In the event the order has already been dispatched, we will be unable to amend the delivery address.
Please note that Phoenix Crown will not be responsible for orders sent to the incorrect delivery address provided initially by the customer during checkout.
* England, Scotland, Wales and Northern Ireland excluding all and any islands.