Delivery

 

Order Processing Times

Our orders are processed within 1-2 business days. Please note that during particularly busy periods such as during seasonal times, order processing can take up to 3 business days. We appreciate your patience while we prepare your order.

Delivery Times and Locations

We currently ship to the UK*, with plans to expand to new customers outside of the UK in the near future. Orders shipping within the UK will arrive in 2-3 business days following the processing of an order, with the exception of seasonal times such as Christmas. Once your order has dispatched, you will receive an email confirmation which will also include your order's tracking details.

We currently do not offer a next day delivery service but all our deliveries to the UK are free on all orders over £100.

At this time we are unable to deliver to British Forces Post Offices (BFPO), Northern Ireland, international addresses and all and any Islands.

Delivery Costs

Orders shipping to the UK are eligible for free delivery on all orders of £100 and above. All orders under £100 to the UK will be charged a small delivery fee set at a standard rate (currently £3.50). Any standard or other delivery charges applicable will be clearly displayed on the checkout page before you place an order.

Returns and Exchanges

Please view our Returns Policy for details.

Cancellations

If your order confirmation shows your order as being shipped to an incorrect address, please contact us immediately. In the event the order has already been dispatched, we will be unable to amend the delivery address.

Please note that Phoenix Crown will not be responsible for orders sent to the incorrect delivery address provided initially by the customer during checkout.

* England, Scotland and Wales excluding Northern Ireland and all and any islands.