Privacy Policy
Phoenix Crown Ltd Privacy Policy
This Privacy Policy describes how https://www.phoenixcrown.com (the “Website” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Website. Phoenix Crown Ltd offers the Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, Terms of Service, conditions, policies and notices stated here and across the Website.
PERSONAL INFORMATION COLLECTED
When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We refer to "Personal Information" to include Device, Order and Customer Support Information as detailed below:
DEVICE INFORMATION
We collect details of your web browser, IP address and some of the cookies that are installed on your device. In addition, we may also collate information as you browse the Website pages, how you interact with the Website and which website search terms may have referred you to the Website. The purpose of collection is to load the Website accurately for you and to perform analytics on Website usage to optimise our Website. This information is collected automatically when you access our Website using cookies, log files, web beacons, tags, or pixels.
ORDER INFORMATION
In order for you to purchase products through the Website, we process your payment information, billing and delivery addresses, your name, email address and phone number to facilitate fulfilment of your order placed through the Website. We also use this information to communicate with you, assess for potential fraud or risk and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
CUSTOMER SUPPORT INFORMATION
If you contact us, for instance by asking customer service a question, we use your personal data to respond to your question, including any details relating to an order placed on the Website that you may be querying.
ABOUT COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Website or browse from one page to another.
NECESSARY COOKIES FOR THE FUNCTIONING OF THE WEBSITE
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such websites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section below.
Please also view our Cookie Declaration where you may at any time view, change or withdraw your consent.
HOW WE SHARE YOUR PERSONAL INFORMATION
We share your Personal Information with third party service providers we work with to help us provide our services to you. For example, our payment processor which collects and processes customer payments on our behalf, operational companies such as delivery couriers (e.g. Royal Mail) and direct marketing companies such as Google, Facebook and Instagram. We also use Google Analytics which helps us to understand how our customers navigate the Website, see here for more information: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout if you so wish. We will only provide the information third party service providers need to perform their specific services and they may only use your data for the exact purposes specified contractually.
In addition, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting these pages:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal Information to provide our products to you, which include offering products for sale, processing payments, shipping and fulfilment of your order.
We may pass on your personal data to Klarna should you choose any of Klarna's payment methods available at checkout. This will comprise of your order details and contact information to allow Klarna to assess your eligibility for the payment services they offer. The transferred data is processed and managed in line with Klarna's own privacy policy, which includes details of how Klarna collects and uses your personal data.
RETENTION OF YOUR DATA
When you place an order through the Website, we will retain your Personal Information for our records unless and until you ask us to erase this information.
YOUR RIGHTS
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. If you place an order through our Website, please note that we will utilise your Personal Information in order to fulfil our contract to you or to carry out our legitimate business interests as listed above.
Additionally, your Personal Information will initially be processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
DO NOT TRACK
Please note that we do not alter our data collection and usage practices when we detect such a signal from your browser.
MINORS
The Website is not intended for individuals under the age of 18.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at help@phoenixcrown.com.
Alternatively, please contact us on 07523 671348 or by mail, using the details provided below:
Phoenix Crown Ltd, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.